Frequently Asked Questions
How do I restore my purchases?
Open the app, go to the Store screen, and tap "Restore Purchases." Your premium subscription and any coin purchases will be restored to your account automatically.
How do I cancel my subscription?
Subscriptions are managed through your Apple ID. Go to Settings → [Your Name] → Subscriptions on your iPhone, find Red Thread Society, and tap Cancel Subscription.
I was charged but my premium isn't showing.
Try tapping "Restore Purchases" on the Store screen. If the issue persists, email us with your Apple ID and we'll look into it right away.
Can I use the app on multiple devices?
Yes. Sign in with the same Apple ID on any device and restore your purchases to access your premium subscription across all your devices.
The app is crashing or not loading.
Try closing the app fully and reopening it. If the problem continues, delete and reinstall the app — your subscription will be restored when you log in. Still stuck? Email us.